Track Your Order

Every order gets a tracking email as soon as it leaves. If you can't find it, start here.

Find your tracking number

Check your inbox for the shipping confirmation email.
Check spam — shipping notifications land there more often than any other kind of email.
Still nothing? Contact us with your order number and we'll resend it.

Why your order might arrive in several parcels

We work with specialist brand partners who ship from their own facilities. If your order mixes categories — say, a swaddle set and a wooden climbing frame — those travel separately and arrive on different days, each with its own tracking number. This is normal and nothing is missing.

Tracking hasn't updated

Couriers sometimes go quiet for a day or two mid-transit, especially over weekends. If there's been no movement for several days, contact us and we'll open an investigation with the courier.

Marked delivered but not there

Check with neighbours and around the property first — this resolves most cases. If it's genuinely missing, tell us and we'll arrange a replacement or refund. We won't make you fight the courier yourself.