Shipping & Delivery

Here's exactly how delivery works, with no surprises at checkout.

Delivery time

5–10 business days from the day you order. Business days are Monday to Friday and don't include public holidays, so an order placed on a Friday afternoon starts counting from the following Monday.

Shipping cost

Shipping is calculated at checkout based on your order and delivery address, and is shown in full before you pay. We don't currently offer a free shipping threshold — we'd rather price the product honestly than build the postage into it and call it free.

Processing

Orders are picked and packed as quickly as we can turn them around. You'll get an order confirmation straight away, and a separate tracking email as soon as your parcel is collected by the courier.

Why an order may arrive in several parcels

We stock specialist brands who ship from their own facilities. If your order mixes categories — say, a swaddle set and a wooden climbing frame — those travel separately and can arrive on different days, each with its own tracking number. Nothing is missing, and you are never charged extra for the split.

Tracking your parcel

Every shipment gets a tracking link by email. Shipping notifications land in spam more often than any other kind of email, so check there first if you can't find it.

If something hasn't arrived

If your order passes 10 business days with no delivery, or tracking hasn't updated for several days, contact us and we'll chase the courier or arrange a replacement. You don't need to fight the courier yourself.