Returns & Exchanges

Returns & Exchanges

Babies grow faster than anyone plans for, and sometimes a thing just isn't right.

You have 30 days

You can return anything within 30 days of delivery, unused and in its original packaging. Refunds go back to the original payment method once your return arrives with us.

Return postage

Return postage is paid by the customer. We'll give you the return address and instructions, but the cost of sending it back is yours. Two exceptions where we cover it entirely: anything faulty, and anything we sent in error.

Because of that, we'd genuinely rather answer a sizing question before you order than have you pay to post something back. Message us your child's height and weight and we'll tell you which size to pick.

Exchanging for a different size

Sizing is the most common reason parents send something back. Tell us when you get in touch and we'll reserve the replacement while your original is in transit, so you don't lose it to stock in the meantime.

How to start a return

1. Contact us within 30 days of delivery with your order number and what you'd like to return.
2. We'll reply with the return address and instructions.
3. Post it back at your own cost, keeping your proof of postage.
4. We'll confirm your refund once it arrives.

What we can't accept back

For hygiene reasons we can't take back opened skincare, used pacifiers, or worn underwear. Anything faulty is always covered regardless of category.

Faulty or damaged on arrival

Photograph it and contact us. We'll replace or refund it and cover the postage, and in most cases we won't ask you to send anything back at all.

Your legal rights

Nothing here affects the statutory rights you have as a consumer under the law where you live.